The Evolution of Customer Service: Identifying the Impact of Artificial Intelligence on Employment and Management in Call Centres
Crossref DOI link: https://doi.org/10.48001/jbmis.2024.si1010
Published Online: 2024-03-20
Update policy: https://doi.org/10.48001/qtanytcrossmarkpolicy
Pillai, Maya C http://orcid.org/0009-0006-9619-9975
License valid from 2024-03-20
Content Type: Research Article
CrossChecked: Yes
Peer Reviewed: Yes
Published: https://doi.org/10.48001/jbmis.2024.si1010
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License: Creative Commons Attribution