PILLAI, Maya C. The Evolution of Customer Service: Identifying the Impact of Artificial Intelligence on Employment and Management in Call Centres. Journal of Business Management and Information Systems, [S. l.], v. 11, p. 52–55, 2024. DOI: 10.48001/jbmis.2024.si1010. Disponível em: https://qtanalytics.in/journals/index.php/JBMIS/article/view/3306. Acesso em: 15 jan. 2025.