BridgeConnect:  A Comprehensive Study of an Interactive Q&A Platform for Enhanced Citizen-Organization Communication

Manas; Raghav Verma; Jayshree Upadhyay; Prince Raj; Mahesh Kumar Singh

doi:10.48001/jocsvl.2024.1134-38

Authors

Manas Department of Computer Science Engineering, Dronacharya Group of Institutions, Greater Noida, Uttar Pradesh, India
Raghav Verma Department of Computer Science Engineering, Dronacharya Group of Institutions, Greater Noida, Uttar Pradesh, India
Jayshree Upadhyay Department of Computer Science Engineering, Dronacharya Group of Institutions, Greater Noida, Uttar Pradesh, India
Prince Raj Department of Computer Science Engineering, Dronacharya Group of Institutions, Greater Noida, Uttar Pradesh, India
Mahesh Kumar Singh Department of Computer Science Engineering, Dronacharya Group of Institutions, Greater Noida, Uttar Pradesh, India

DOI:

https://doi.org/10.48001/jocsvl.2024.1134-38

Keywords:

BridgeConnect, Citizen engagement, Communication, Mixed-methods, Q&A platform, Transparency

Abstract

This paper presents BridgeConnect, an innovative Question-Answering (Q&A) application aimed at bridging the communication gap between large organizations and the common populace in India. The portal allows users to post reviews and problems about government services and organizations, contributing to public discourse and accountability. The paper covers planning, database design, backend and frontend development, integration and testing, deployment, maintenance, and ongoing enhancements. Through comprehensive user feedback and analytical evaluation, BridgeConnect demonstrates significant potential in enhancing transparency and interaction between citizens and organizations.

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