Digital Governance And Service Delivery: Transforming Public Administration With Technology
DOI:
https://doi.org/10.48001/978-81-966500-8-7-15Keywords:
Digital, E-government, Democracy, Connectivity, Academic, GovernanceAbstract
The information and hyper-connectivity revolutions have profoundly altered citizens' relationships with governments throughout the globe. When e-government efforts fail to take root, it may be due to a fragmented knowledge of the field. The phrases "digital government" and "digital governance" are commonly used interchangeably even though they refer to different phenomena. That is why it's becoming harder and harder to resolve the conceptual confusion that exists between them. Neither concept has a single, agreed-upon definition. This kind of conceptual ambiguity hinders the growth of digital democracy. The goal of this article's study is to disperse the current uncertainty in distinctions between digital government and digital governance via empirical investigations and to create a greater grasp of these ideas.
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References
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