IMPACT OF ARTIFICIAL INTELLIGENCE AND SERVICE ROBOTS IN TOURISM AND HOSPITALITY SECTOR: CURRENT USE & FUTURE TRENDS

Authors

  • Suneel Kumar Associate Professor, Department of Commerce, Shaheed Bhagat Singh College, University of Delhi (India).
  • Varinder Kumar Research Scholar, Faculty of Management Studies, University of Delhi (India).
  • Kamlesh Attri Assistant Professor, Department of Commerce, ShyamLal College (E), University of Delhi

DOI:

https://doi.org/10.53338/ADHIPA2021.V08.Si01.04

Keywords:

Artificial Intelligence, Automation, Robotics, ICT, Tourism & Hospitality

Abstract

Every aspect of the tourist experience has been transformed and automated due to the recent development and application of advanced technology like Artificial Intelligence and robotic services. Tourism and hospitality have seen tremendous changes due to the transformation brought about by the growth of information and communication technologies (ICT). This article will review current research and literature on Artificial Intelligence (AI) and robotics use in hotels and hospitality. The study will majorly centre on three filed of AI and automation applications. First, it explores the present position and current application of artificial intelligence and automation like robotics research in daily modern contemporary society, showcasing their use in each sector of the tourism and hospitality sectors; secondly, it analysed the Artificial intelligence and robotics impact on employment and job opportunities, consumers, and as well as businesses and society at large. Lastly, it examines the possible future trends of AI and robots in the tourism and hospitality sector to see what advantages or dangers may be derived from their use.

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Published

2021-10-06

How to Cite

Kumar, S., Kumar, V., & Attri, K. (2021). IMPACT OF ARTIFICIAL INTELLIGENCE AND SERVICE ROBOTS IN TOURISM AND HOSPITALITY SECTOR: CURRENT USE & FUTURE TRENDS. ADMINISTRATIVE DEVELOPMENT: A Journal of HIPA Shimla, 8(SI-1), 59–83. https://doi.org/10.53338/ADHIPA2021.V08.Si01.04

Issue

Vol. 8 No. SI-1 (2021): July-December, 2021 (Special Issue-1): ADMINISTRATIVE DEVELOPMENT "A Journal of HIPA, Shimla"

Section

Articles

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