UNDERSTANDING PERCEPTIONS OF KEY BANKING STAKEHOLDERS USING TEXT ANALYSIS

Authors

  • Pallavi Sood
  • Puneet Bhushan

Keywords:

Text Analysis, QSRNvivo12, Fraud, Stakeholders, Perceptions

Abstract

Fraud literature suggests that the perceptions of banking stakeholders play a significant role in identifying the major areas of concern. Given this consideration, the present study qualitatively explores the perceptions and views of the key banking stakeholders namely, management, auditors and customers who have personally investigated or closely observed a fraud using Text Analysis conducted through QSRNvivo12 software. The analysis of thirty interviews helps condense some of the interesting and in depth viewpoints on banking frauds. The broad areas concerning fraud vulnerability, accountability, impact and prevention of fraud are central to the articulations of the respondents’ views. The results are likely to help capture significant areas of direct concern and improve proactive preparations related to frauds, both from an organizational and regulatory perspective.

Author Biographies

Pallavi Sood

Research Scholar, University Business School, Himachal Pradesh University

Puneet Bhushan

Assistant Professor, University Business School, Himachal Pradesh University

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Published

2020-10-14

How to Cite

Sood, P., & Bhushan, P. (2020). UNDERSTANDING PERCEPTIONS OF KEY BANKING STAKEHOLDERS USING TEXT ANALYSIS. ADMINISTRATIVE DEVELOPMENT: A Journal of HIPA Shimla, 7(1), 59–76. Retrieved from https://qtanalytics.in/journals/index.php/HIPA/article/view/684

Issue

Vol. 7 No. 1 (2020): ADMINISTRATIVE DEVELOPMENT "A Journal of HIPA, Shimla"

Section

Articles

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