CAPACITY DEVELOPMENT AMONG THE EMPLOYEES AND THEIR ROLE IN SERVICE DELIVERY: AN EMPIRICAL STUDY FROM AFGHANISTAN

Abstract

UNDP sees capacity development as the process through which individuals, organizations and societies obtain, strengthen and maintain the capabilities to set and achieve their own development objectives over time. The governments all over the world recruiting employees to deliver development goals and welfare services. Generally, recruitment is considered a cornerstone of the personnel administration and training as the heart of the personnel system. But due to various reasons, the employees of the governments are unable to achieve the objectives of the national development agenda. Particularly developing nations were often criticized for their failure in delivering services. Ministry of Labour and Social Affairs of Afghanistan initiated to provide, an effective social safety net for disadvantaged groups, giving facilities for skills development, job opportunities and workforce well-being, transforming the ministry and its departments into a modern, efficient and capable institution. The key areas of labour and social affairs will be shared, thereby contributing to the reconstruction and socio-economic development of Afghanistan. This department is recruiting employees and providing training for capacity development for achieving national development and welfare agenda. This research will analyze whether the capacity building has a significant effect on employee performance. The study considered the aspect of capacity building that deals with the development of the individual and group of the employee in the ministry of labour and social affairs of Afghanistan with Using the questionnaires, collected the facts and analyze them, however, it also suggest the measures to develop the capacity development among the employees.

 Keywords: Capacity Building, Recruitment, Training, Development Agenda, Human Resources.