AFFORDABLE HOUSING UNDER JNNURM SCHEME: AN EMPIRICAL STUDY BASED ON IMPORTANCE PERFORMANCE ANALYSIS MATRIX
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Abstract
The focus of this paper is to evaluate the performance of affordable housing under Jawaharlal Nehru National Urban Renewal Mission (JNNURM). In this research, the Importance-Performance Analysis (IPA) grid was used to measure the performance of affordable housing from the beneficiaries’ perspective. A list of 48 facility criteria was identified from Surat Municipal Corporation (SMC) and each of the facility criteria was rated using a five point Likert scale. On a five point Likert scale, the survey enables the beneficiaries to rate the relative importance of the facility criteria, followed by another facility criteria performance rating. The purpose of the survey is not only to measure the actual satisfaction level, but also to highlight important areas for improvements. The results are useful in identifying areas for strategic focus to help official to improve certain area.
Keywords: Importance-Performance Analysis Matrix, JNNURM, SMC
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