Organisational Commitment and Perceived Support as Linked by Employee Job Satisfaction in App-based Services

Abstract

In this study, the relationship between perceived organisational support, organisational commitment, and front-line employees' job satisfaction is checked. The major goal of this research paper is to investigate the role that job satisfaction plays in mediating the relationship between organisational commitment and perceived organization support among front-line workers in the online app-based service industry. The survey method was adopted for the collection of data. In total 229 valid responses were used for analysing purposes.  To test the proposed hypotheses, structural equation modelling (SEM) analysis is employed. The findings of this study demonstrate unequivocally that the association between perceived organisational support (POS) and organisational commitment (OC) is mediated by job satisfaction (JS). The findings also indicated a strong link between job satisfaction and perceived organisational support.