Technostress In The Digital World And Impact On Employee Work Performance And Mental Health

Rekha Sharma

doi:10.48001/jbmis.1102005

Authors

Rekha Sharma Sri Guru Gobind Singh College of Commerce, University of Delhi, Delhi https://orcid.org/0009-0005-6652-5234

DOI:

https://doi.org/10.48001/jbmis.1102005

Keywords:

Technostress, mental health, work performance, job flexibility, managerial support, diversity

Abstract

Modern work terminology uses ‘technostress’ to describe the negative consequences of digital technology. Thus, while digital technology boosts productivity and efficiency, excessive use has increased stress, affecting employee well-being and productivity. This study uses People at Work 2023: A Global Workforce View Report data and regression analysis to examine technostress’s effects on mental health and work performance. Digital tools increase flexibility and efficiency, but they also increase stress, especially in Asia-Pacific compared to North America. Constant connectivity and pressure to stay online harm employees’ mental health, making it harder to balance work and life. The regression analysis shows that ‘managers not being equipped to handle mental health’ significantly worsens the impact of stress on work performance, emphasizing the need for better mental health awareness training for managers. Lack of diversity, equity, and inclusive initiatives (DEI) increases stress, emphasizing the need for inclusive workplaces. Wanting more flexibility in working hours and having open conversations about mental health had no significant effect, suggesting that while these factors raise awareness and improve work-life balance, they do not reduce stress alone. This study emphasizes the need for mental health initiatives, ”right to disconnect” policies, and better management training to reduce technostress and
improve employee well-being.

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