MUKHYA MANTRI SEVA SANKALP HELPLINE @1100
Article Sidebar
Main Article Content
Abstract
The social contract of the democratic set-up has always stood for a government that has no choice but to listen and respond to what the public wants. The lack of access to the decision makers in the government has been an oft cited critique of government’s functioning in a populous country such as ours. In such a situation, technology has the potential to emerge as a bridge between the masses and officialdom. Himachal Pradesh Government has conceived Mukhya Mantri Seva Sankalp Helpline with an objective to provide system driven accountable and responsive governance. With this facility one can lodge grievances, seek information and given suggestions. This paper aims at showing how technology based solutions can create maximum governance effect without expanding the size of the government. It proves that technology in itself does not guarantee the success of a program, rather, technology is just an enabler which has to be supported by awareness, capacity building, ease in fixing accountability and building consensus among stakeholders.
Article Details
Upon acceptance of an article, authors will be asked to complete a 'Journal Publishing Agreement'. An e-mail will be sent to the corresponding author confirming receipt of the manuscript together with a 'Journal Publishing Agreement' form or a link to the online version of this agreement.
Subscribers may reproduce tables of contents or prepare lists of articles including abstracts for internal circulation within their institutions. Permission of the Publisher is required for resale or distribution outside the institution and for all other derivative works, including compilations and translations. If excerpts from other copyrighted works are included, the author(s) must obtain written permission from the copyright owners and credit the source(s) in the article. As a general rule, permission should be sought from the rights holder to reproduce any substantial part of a copyrighted work. This includes any text, illustrations, charts, tables, photographs, or other material from previously published sources.
This journal permits and encourages authors to post items submitted to the journal on personal websites or institutional repositories both prior to and after publication, while providing bibliographic details that credit, if applicable, its publication in this journal.