MUKHYA MANTRI SEVA SANKALP HELPLINE @1100

Authors

  • Rohan Chand Thakur

Keywords:

Grievance Redressal, Complaint, Innovation, Service Level Agreement

Abstract

The social contract of the democratic set-up has always stood for a government that has no choice but to listen and respond to what the public wants. The lack of access to the decision makers in the government has been an oft cited critique of government’s functioning in a populous country such as ours. In such a situation, technology has the potential to emerge as a bridge between the masses and officialdom. Himachal Pradesh Government has conceived Mukhya Mantri Seva Sankalp Helpline with an objective to provide system driven accountable and responsive governance.  With this facility one can lodge grievances, seek information and given suggestions. This paper aims at showing how technology based solutions can create maximum governance effect without expanding the size of the government. It proves that technology in itself does not guarantee the success of a program, rather, technology is just an enabler which has to be supported by awareness, capacity building, ease in fixing accountability and building consensus among stakeholders.

Author Biography

Rohan Chand Thakur

Director, Department of Information Technology, Government of Himachal Pradesh,

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Published

2020-04-22

How to Cite

Thakur, R. C. (2020). MUKHYA MANTRI SEVA SANKALP HELPLINE @1100. ADMINISTRATIVE DEVELOPMENT: A Journal of HIPA Shimla, 6(2), 17–30. Retrieved from https://qtanalytics.in/journals/index.php/HIPA/article/view/524

Issue

Vol. 6 No. 2 (2019): Administrative Development " A Journal of HIPA, Shimla"

Section

Articles

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