Reliability Evaluation of Factors of Millennial Perception towards Digital Payments

Sunil Kumari; Jaya Gupta; Renu Jain

doi:10.48001/jbmis.2022.0901003

Sunil Kumari Government College, Mehem, Haryana http://orcid.org/0000-0001-5905-2727
Jaya Gupta New Delhi Institute of Management, New Delhi http://orcid.org/0000-0002-2255-099X
Renu Jain Satyawati College, University of Delhi, Delhi

DOI: https://doi.org/10.48001/jbmis.2022.0901003

Keywords: Reliability analysis, pilot survey, digital transactions, banking

Abstract

Post-demonetization, digital payments in transactions became substantial; nonetheless, these services are still relatively new to Indian customers and are still in their infancy. Investigating the variables that influence customers' intentions to utilise digital payment services in India, particularly among millennials, is necessary to promote the development of computer enabled devices as an alternative payment method. Present study is to do a pilot study on millennial perception towards Mobile Banking/Digital wallets/UPI. The study makes use of Cronbach’s Alpha to see if the data is internally consistent. Millennials will make up 35% of the global workforce just this year. The results based on Cronbach’s Alpha show that the data is internally consistent after dropping each variable for challenges faced and customer satisfaction.

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